Customs declarations
Most border delays aren’t a logistics problem. They’re a paperwork problem. One wrong commodity code, one missing document, one declaration submitted without proper checks or regulatory verification, one agent who doesn’t pick up the phone and your shipment is held, while your customer waits. We fix that.
BGM Customs handles import and export declarations for UK businesses that can’t afford to get it wrong.
- Every declaration reviewed, not just processed
- Avoid costly delays that disrupt your delivery schedules
- Have a team you can rely on as your shipment volumes grow.
Leave the rules, regulations and headaches to us – let’s chat today.
Struggling with delays or poor customs service?
A customs declaration is the information submitted to HMRC that states what your goods are, where they’re going/coming from and what duties apply. If this information is incorrect or incomplete, shipments are delayed or stopped at the border or you become exposed to compliance issues
This is where many businesses run into problems. Trucks get held at clearance, agents don’t respond when issues arise and errors in documentation cause ongoing disruption. Often, it’s not a complex logistics issue, it’s a poorly handled declaration. Getting the declaration right from the start keeps your goods moving and avoids the delays, costs and frustrations that many businesses have come to accept as “normal.”
“A customs declaration is only as good as the information behind it - we make sure it’s right before it’s ever submitted.”
Our customs declaration service
We handle UK import and export declarations. But unlike agents who prioritise volume, we prioritise accuracy.
- Before anything is filed: We carry out full documentation checks. Commercial invoices, commodity codes, supporting paperwork. All reviewed and verified to prevent issues at the border – including tariff classification, valuation rules, and full regulatory verification before submission.
- As regulations change: Post-Brexit compliance requirements have continued to tighten. We carry out ongoing reviews to keep your declarations aligned with current HMRC rules, so you’re never caught out by a change you didn’t see coming or exposed to unnecessary compliance risk.
- As your business grows: New products, new routes, more complex requirements, we scale with you. You get the same attentive service whether you’re shipping 5 consignments a month or 500.
What makes us different
We keep things straightforward. Many customs processes in the industry are built around speed and volume. Issues often occur when large hauliers take control of the customs process just to keep goods moving. While that may suit the movement, it can create a culture where compliance becomes secondary. Processes are shaped around what works operationally for the haulier, rather than what’s required for the shipper with less attention given to accuracy, accountability, and the long-term impact of how declarations are handled. That’s where problems start. What looks efficient on the surface can lead to delays, repeated errors, and increased scrutiny further down the line.
Our process is about taking the time to understand your operations and making sure your declarations are compliant and fit for purpose.Every business we work with is different, so we take the time to understand how you function and ensure the process is bespoke to your operations before anything is put in place.
Ensuring you're always compliant
Compliance is a crucial part of what we do. We carry out regular reviews with our clients to make sure everything stays up to date, and we maintain clear, organised records of your declarations so you’re prepared if HMRC ever raises queries. Where needed, we also support you through HMRC audits, giving you confidence that everything is handled properly, not just submitted and forgotten.
What to expect when working with BGM
Step 1: Initial enquiry
When you get in touch, you won’t be passed around. We respond quickly, usually within 24 hours, to understand what’s going wrong and what you need help with.
Step 2: Understanding your setup
Before jumping into solutions, we take a step back and look at how your business actually works, usually over a Teams call. Your shipment volumes, routes, and where the pressure points are. This helps us avoid quick fixes that don’t last.
Step 4: Getting closer to the operation (if needed)
For more complex operations, we'll come to you. Seeing how things work in practice, not just on paper, means we put the right solutions in place, not just quick fixes.
Step 5: Straightforward onboarding
Once everything’s agreed, getting started is simple. We’ll guide you through what we need, without overcomplicating it, so we can begin handling your declarations correctly from day one.
Step 6: Ongoing, hands-on support
For businesses shipping regularly, we can act as an extension of your team with a bespoke partnership. That means you can come to us with questions, challenges or more technical issues as they come up without having to figure it out yourself, or chase unresponsive agents.
Step 6: Ongoing support
For businesses shipping regularly, we go further than processing individual consignments. Many clients use us as an ongoing resource for technical queries, compliance reviews and changes to how their goods are classified or routed.
Frequently asked questions
Interested? Speak to the customs team today
Trust us for expert customs guidance, advice and support - get in touch today for your quote!